Terms of service

Terms of Service

OVERVIEW

Welcome to SAVEOURSOULS. The terms "we", "us" and "our" refer to SAVEOURSOULS.

SAVEOURSOULS operates this store and website, including all related content, features, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide these Services to you.

By visiting or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our Services.

SECTION 1 – ACCESS AND USE

You confirm that you are at least the age of majority in your country of residence.

You agree to provide accurate, complete and current information when making a purchase. You are responsible for maintaining the security of your account and for all activity under it.

SECTION 2 – PRODUCTS

All products are individually produced and may be handmade, dyed, or embellished.

As a result:

  • Variations in colour, finish, print or detailing may occur
  • These variations are intentional and part of the design

We do not guarantee that products will appear exactly as displayed on your screen due to device differences.

These characteristics do not constitute faults.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.

Orders cannot be cancelled once placed.

All purchases are subject to our Refund Policy.

All items are final sale. We do not offer refunds.

If an item is faulty, you must contact us within 48 hours of delivery. Approved faulty items may be replaced in accordance with our Refund Policy.

Orders are for personal use only and not for resale.

SECTION 4 – PRICING AND PAYMENT

Prices are subject to change without notice.

All prices exclude shipping costs, customs duties, and import taxes unless stated otherwise.

You agree to provide valid payment details and authorise us to charge the full amount at checkout.

SECTION 5 – SHIPPING AND DELIVERY

All orders are shipped using tracked delivery services.

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or events outside our control.

Once an order has been dispatched, responsibility passes to the customer.

Customers are responsible for any customs duties or import taxes.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this site, including branding, graphics, images, and designs, is owned by SAVEOURSOULS and may not be used without permission.

SECTION 7 – THIRD PARTY SERVICES

We may provide access to third party tools or services. These are provided "as is" without warranties, and we are not responsible for their operation.

SECTION 8 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, SAVEOURSOULS shall not be liable for any indirect, incidental or consequential damages arising from the use of our Services or products.

SECTION 9 – PROHIBITED USE

You agree not to misuse the website, attempt to interfere with its functionality, or use it for unlawful purposes.

SECTION 10 – TERMINATION

We reserve the right to suspend or terminate access to our Services at any time if these Terms are violated.

SECTION 11 – GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

SECTION 12 – CHANGES

We reserve the right to update or modify these Terms at any time. Continued use of the site constitutes acceptance of any changes.

SECTION 13 – CONTACT

For any questions, please contact:

SAVEOURSOULS
info@researchteam.earth
London, United Kingdom